Our Promise at FTJ Residential

Our promise to each and every one of our clients is simple: to provide clear, accountable and proactive property management at all times. We believe clients should always understand how their building is being managed and how their money is being spent, which is why transparency, responsiveness and professional service sit at the heart of everything we do.

Our Core Commitments

  • Proactive, transparent management built around your property’s specific needs
  • Transparency in financial reporting, communication and decision-making
  • Early action on issues before they escalate
  • Responsive and accessible support for directors and residents
  • Consistent, professional service that protects your building and finances
  • Tailored block management built around the needs of each property

How FTJ communicate with clients and stakeholders:

We understand that good communication is one of the most important parts of successful property management. Directors, residents and stakeholders should never feel unsure about how their building is being managed or where things stand. That is why we place a strong emphasis on regular contact in person, by phone, by e-mail and through other messaging platforms where appropriate.

Our clients can expect regular site inspections, regular client meetings and monthly financial reporting, including copy invoices, bank statements, debtors reports and budget versus expenditure analysis. We are committed to being responsive and accessible at all times, with calls answered within 3 rings and e-mails answered the same working day wherever possible. This approach helps ensure that clients stay informed, supported and confident in the management of their property.

What You Can Expect From Us

Clear Financial Control

We believe clients should always understand how their money is being spent. FTJ Residential provides monthly financial reports including copy invoices, bank statements, debtors reports and budget versus expenditure analysis, as well as end of year financial reports. Our service is designed to deliver lower management fees than your current provider, lower overall service charge costs per annum, lower utility bills and no bank charges.

Responsive and Accessible Support

We remain responsive and accessible at all times, ensuring directors and residents are kept informed and supported. Clients can expect regular contact in person, by phone, by e-mail and through other messaging platforms, along with calls answered within 3 rings, e-mails answered the same working day, expert assistance 24 hours a day, 365 days a year, and emergency out of hours support.

Proactive Property Management

We take a proactive approach to management, identifying issues early and dealing with them efficiently before they escalate. This includes regular site inspections, regular client meetings, contractor management, facilities management, major works and special project co-ordination, and a tailored block management service designed around the needs of each individual property.

Added Value and Professional Oversight

Our service is built to provide more than day-to-day management. Clients benefit from unparalleled access to more competitive and comprehensive insurance cover, courteous, professional and discreet management, and company secretarial services. Above all, we are committed to delivering a consistent and dependable service that protects your building, your finances and your peace of mind.

Want a Managing Agent That Offers More Than the Basics?

If you are looking for a more proactive, transparent and responsive approach to block management, speak to FTJ Residential and find out how our service standards could support your property.